Frequently asked questions
A little clarity
before you get started.
Answers for customers and service providers, from the first enquiry to lead access, privacy and payments.
Customers
What does SolarQuery actually do?
SolarQuery connects customers with independent solar service providers. We verify the enquiry, collect project details, and match customers to suitable providers based on service type, location, and requirement.
Which services can I ask about?
You can ask about rooftop solar, commercial installation, maintenance, repair, inverters, battery upgrades, solar water pumps, water heating, lighting and other solar-related requirements.
Do I have to pay to submit an enquiry?
No. Creating an enquiry is free. Providers may quote separately for work after they understand the requirement.
How long does it take to get a response?
Most enquiries are reviewed within a working day. Response time depends on the service type, location, and the provider availability.
Service providers
How does vendor registration work?
Service providers can register on SolarQuery and share their experience, categories, service areas, and contact information. Once approved, they can access and respond to relevant enquiries.
Is there a fee to join?
Basic listing and access details are designed to be straightforward. The exact plan or subscription terms may vary by business type and country, so please review the available pricing information.
Can I view the customer requirement before responding?
Yes. Once a lead is relevant to your service profile, you can review the project details and decide whether to respond or pass.
Do I need to be based in a specific city or country?
Service providers can list the locations they serve. This helps customers and SolarQuery match the right provider to the right project.
Privacy, payments & support
How is my data handled?
Your information is used to process the enquiry, contact relevant service providers, and support the service. Please review the privacy policy for the full details.
Who pays for the work?
Customers and providers agree directly on the scope, pricing, and payment terms for the project work. SolarQuery is a connection and discovery platform.
Can I contact support?
Yes. You can reach out through the contact page and our support team will help with account, enquiry, or service-related questions.
What if I need help with a specific project?
Share the details on the enquiry form or contact our team directly. We can help clarify the right next step based on your requirement.