Customer support & verification
We call customers to confirm their enquiry, check the contact details and ask about the site, current system, energy needs and timing. A verification call is not an engineering survey.
Who we are
The people behind
your next connection.
SolarQuery is a coordination platform. Our team helps turn a customer’s first question into a useful brief, then looks for relevant independent service providers.
How the work is sharedA human conversation.
A human conversation.
A clearer project brief.
Vendor search & onboarding
We look for providers by service and working area, gather business information and help them understand registration and subscription-based lead access.
Independent service providers
Providers decide whether to pursue a lead, inspect the project where needed and agree their own scope, schedule, fees and service obligations with the customer.
From enquiry to introductionWhat happens after
What happens after
you ask for help.
The process is designed to keep the project context together. A customer should not have to start from zero each time someone follows up.
Sharing a lead does not appoint a contractor. The customer remains free to compare proposals, ask questions and decide whether to go ahead.
You share the basics
Start with the project location, your contact details and the service you need. “Not sure yet” is a valid starting point.
We confirm the brief
A SolarQuery team member calls to understand the work and collect the additional information a provider needs.
We look for a relevant fit
We use the service and project area to identify providers. Where no provider is available, we may search manually or tell you we cannot help locally.
Eligible providers receive access
Providers with the relevant subscription entitlement may view the confirmed contact details. Other providers must obtain the relevant plan before gaining access.
You agree the work directly
The provider contacts you about the project. Any site visit, quote, contract and payment are agreed between you and that provider.
Clear responsibilities
Know who is doing what.
SolarQuery handles
- The enquiry journey and the team’s verification call.
- Provider discovery and area/service matching.
- Subscription access to eligible leads.
- Platform support and reports of misuse.
Your provider handles
- Technical advice, site assessments and work proposals.
- Applicable licences, approvals, safety and insurance.
- Service delivery, invoicing, payment and warranties.
- Questions about its work, cancellations and any project refunds.
Respect at every step
Good introductions need good boundaries.
Relevant contact
Project details are shared for the requested service and location. Providers must not resell the details or use them for unrelated marketing.
A chance to correct the brief
Tell our team if the project changes or something was misunderstood. Accurate details help avoid unsuitable calls and wasted site visits.
Room to say no
An enquiry does not commit you to a purchase. If you want to stop further sharing or follow-up, contact support and tell us which request you mean.
Let’s make the right connection
Your next solar step starts with a conversation.
Tell us what you need, or tell us where your business can help.